After graduating from Bournemouth University with a degree in Licensed Retail Management, I moved to the big smoke to start my operational career with Mitchells & Butlers. I quickly progressed and headhunted by Whitbread’s Premier Inn, here I invested a vast amount of time with individual team members to develop, encourage, and promote internally. I focused on high standards and we celebrated our achievements.

I have a varied career history, it’s shaped who I am and provided me with incredible life experiences and stories to share. I keep it real. I became a qualified trainer in 2012, prior to that I was very hands on and got the job done!

I also absolutely loves dogs, embracing my curiosity, having fun and continuously learning. I’m adventurous and love the company of others. 

Career history

  • Holiday Representative – This is where I developed my people skills!
  • Retail Management – I lost count of how many sausages rolls I sold when managing Greggs, however I do remember ‘that Saturday’ when I didn’t order enough and we ran out at lunch time. It didn’t happen again!
  • Hospitality Management – Managing bars, restaurants and hotels. I’d never walk past a glass and expect someone to clear it up. Lead by example.
  • Olive tree maintenance technician (pruner) – Doing what needs to be done whilst backpacking in Australia!
  • Apprenticeship Intake Consultant – Sourcing and recruiting apprentices to join the engineering and manufacturing program as well as designing & delivering Health and Safety, Employability skills and Functional Skills Maths and English.
  • Trainer/Assessor – Design, delivery and assessment of Level 1 and Level 2 of Retail Management apprenticeships.
  • Apprenticeship Group Compliance Manager – Managing funding of apprenticeship programs, including training all staff on procedures and efficiencies.
  • Training & Development Advisor – I designed and delivered the accredited Highfield Qualification ‘Level 2 in Team Leading Principles’ where three out of the ten delegates achieved an internal promotion. In May 2020 I won the award for ‘Creating an Exceptional People Experience’.

Why choose us?

Our  vision:

To deliver authentic, memorable and exceptional learning experiences. 

Our mission:

To support, inspire and empower learners to develop themselves both personally and professionally. And, to remind them that questions are just as important as answers. 

Our core values: 

  • We are supportive: We (Wendy & her growing team) are here for you when you need us. We are here to hear you! We are kind in nature and open to hearing everyone’s point of view. Our training and overall learning experiences are built to ensure you feel comfortable and can be yourself.
  • We are curious: We love asking questions and we encourage you to ask them too! Whilst we are experts in our field, we know that there’s always more to learn. We encourage our learners to see the world as an opportunity to learn more.
  • We are welcoming: We are naturally inclusive by nature and this means we ensure that all our training is as welcoming as it can possibly be. We understand that each individual has different learning needs and we do our best to be as accommodating as possible. We want to ensure you get the most out of your sessions with us.
  • We are encouraging: We are here to be your ‘cheerleader’ and to remind you how brilliant you are. Whether you’re at the start of your career, switching your role or you’re stepping into a management position, we’re here to encourage and energise you to take the next step.
  • We are straightforward: We always pride ourselves on being straight-talking and staying away from jargon. We want to ensure you feel at ease when you’re learning and that the language we use isn’t intimidating or too complex. We want you to feel comfortable and maybe even have a bit of fun during our sessions!