Dealing with crisis calls

Learning outcomes:

For teams who deal with crisis calls, we focus on equipping staff with the psychological tools, communication techniques and knowledge to manage high-stakes, emotional or dangerous conversations safely and effectively. These trainings generally aim to build confidence in handling situations involving distress, mental health crises or those potential wanting to take their life.

Who’s it for: Call handlers and people managers

Workshop size: Maximum group size of 12 learners

Workshop duration: 3-hour workshop or full day (7-hours)

Workshop topics:

Understanding why people might be in crisis
Mental health awareness
Understanding our communication skills / how to communicate in a crisis situation
Risk assessment and spotting signs
Myths and facts surrounding suicide
Safety planning
Self-care and emotional resilience

Training investment: Includes course design and delivery.

Per three-hour workshop: Virtual £600. In person £650.
Full day: Virtual £950. In person £990. In-person delivery is highly recommended for this workshop

In-person delivery will have reasonable expenses added on. Please note, Garrett Learning is not currently registered for VAT.

Ready to book or have questions:

If you’re ready to book or discuss the workshop session further, please contact Wendy to secure a training date or ask your questions by emailing at wendy@garrettlearning.co.uk or Whatapp: +44 7859 878 599 or book in a cuppa and chat here: https://scheduler.zoom.us/garrettlearning/1-1-cuppa-and-chat . Please note that content can be amended to suit the organisation’s needs.

Many thanks for considering Garrett Learning as your training partner.

Together we can make a difference.

I attended the two-day MHFAider course this week. I can highly recommend this course for anyone looking to widen their knowledge of mental health. The course content was thorough and comprehensive, tackling sensitive subject matter well. Wendy is an excellent tutor, extremely knowledgeable, friendly, and engaging. Thank you.

Mark Taylor

During the lockdown, we recognised the need for Mental Health First Aiders within our Firm all across the UK. Wendy was flexible, accommodating, and knowledgeable, and when I had to organise 22 members of staff with all different diaries and commitments - she made it feel easy. The course was exactly what we needed and gave great insight and take-home messages for the team that we have continued to embed into our business strategy for employee wellbeing. It offered additional resources and support for the first aiders as and when they feel they need them in the future. Thank you to Wendy for your time and support

Hollie Edmonds
MHA Macintyre Hudson

“This course has definitely improved my confidence and knowledge on responding to
people experiencing mental health issues. I cannot praise Wendy highly enough, she is a fantastic trainer with a very positive and supportive approach that is always relevant to your experience. It was great to do the training with other people from different work environments and to share common challenges and experiences.

Anonymous
Taken from MHFAider Adult programme. 18th to 19th April 2023

Wendy was a fantastic tutor. Extremely personable and easy to talk to. This course did not feel like a pass/fail type situation. Everyones's opinions and experiences were valued. I would highly recommend doing this course, both on a personal and professional level. Thank you!

Anonymous
Taken from MHFAider Adult programme. 18th to 19th April 2023

Thank you Wendy for a really great afternoon exploring MHFA. I loved the ease of facilitation style and the way I felt confident to say as much or as little as needed. I didn’t feel put upon or any high level of expectation to get involved if I wasn't comfortable. I look forward to using my skills when I can, and telling people about the course!

Anonymous
Taken from MHFAider half-day Aware programme. 6th April 2023

I attended a Mental Health First Aider refresher course and found Wendy did an excellent job of highlighting and reinforcing
new and existing skills. It also gave me more confidence to approach and support people who might need help

Charles Smalley

Having completed the full course and the refresher I feel the skills I learned will give me the confidence I need to assist someone if needed. Wendy is an exceptional trainer with vast knowledge and delivers the course with understanding and empathy

Kirsty Culloty

Wendy is a wonderful teacher. She is kind, respectful of everyone, well-informed, and so much fun! We studied a serious and emotive subject and were riveted and engaged throughout. Highly recommended!

Vivienne Ronan

Wendy is a thoughtful, compassionate, and inspiring trainer! I've worked with her as a student and colleague over the past few years. She is a fabulous mental health trainer and I feel lucky to know her.

Michelle Boardman

I attended the two-day MHFAider course this week. I can highly recommend this course for anyone looking to widen their knowledge of mental health. The course content was thorough and comprehensive, tackling sensitive subject matter well. Wendy is an excellent tutor, extremely knowledgeable, friendly, and engaging. Thank you.

Mark Taylor

During the lockdown, we recognised the need for Mental Health First Aiders within our Firm all across the UK. Wendy was flexible, accommodating, and knowledgeable, and when I had to organise 22 members of staff with all different diaries and commitments - she made it feel easy. The course was exactly what we needed and gave great insight and take-home messages for the team that we have continued to embed into our business strategy for employee wellbeing. It offered additional resources and support for the first aiders as and when they feel they need them in the future. Thank you to Wendy for your time and support

Hollie Edmonds
MHA Macintyre Hudson

“This course has definitely improved my confidence and knowledge on responding to
people experiencing mental health issues. I cannot praise Wendy highly enough, she is a fantastic trainer with a very positive and supportive approach that is always relevant to your experience. It was great to do the training with other people from different work environments and to share common challenges and experiences.

Anonymous
Taken from MHFAider Adult programme. 18th to 19th April 2023

Wendy was a fantastic tutor. Extremely personable and easy to talk to. This course did not feel like a pass/fail type situation. Everyones's opinions and experiences were valued. I would highly recommend doing this course, both on a personal and professional level. Thank you!

Anonymous
Taken from MHFAider Adult programme. 18th to 19th April 2023

Thank you Wendy for a really great afternoon exploring MHFA. I loved the ease of facilitation style and the way I felt confident to say as much or as little as needed. I didn’t feel put upon or any high level of expectation to get involved if I wasn't comfortable. I look forward to using my skills when I can, and telling people about the course!

Anonymous
Taken from MHFAider half-day Aware programme. 6th April 2023

I attended a Mental Health First Aider refresher course and found Wendy did an excellent job of highlighting and reinforcing
new and existing skills. It also gave me more confidence to approach and support people who might need help

Charles Smalley

Having completed the full course and the refresher I feel the skills I learned will give me the confidence I need to assist someone if needed. Wendy is an exceptional trainer with vast knowledge and delivers the course with understanding and empathy

Kirsty Culloty

Wendy is a wonderful teacher. She is kind, respectful of everyone, well-informed, and so much fun! We studied a serious and emotive subject and were riveted and engaged throughout. Highly recommended!

Vivienne Ronan

Wendy is a thoughtful, compassionate, and inspiring trainer! I've worked with her as a student and colleague over the past few years. She is a fabulous mental health trainer and I feel lucky to know her.

Michelle Boardman

I attended the two-day MHFAider course this week. I can highly recommend this course for anyone looking to widen their knowledge of mental health. The course content was thorough and comprehensive, tackling sensitive subject matter well. Wendy is an excellent tutor, extremely knowledgeable, friendly, and engaging. Thank you.

Mark Taylor

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